Shipping Delays

Once an order has shipped, delivery timelines are subject to the carrier’s performance. Delays caused by carriers, weather conditions, supply chain disruptions, or other circumstances beyond our control do not constitute grounds for cancellation or refund. Please note: We will do our best to update lead times, but for items produced by our partners, we cannot always guarantee exact production timelines and will promptly communicate if your lead time changes.

Lost or Damaged Shipments

If an order is lost in transit, we will initiate a claim and investigation with the carrier. If the carrier confirms the shipment is lost, we will, at our discretion, repair, replace, or otherwise resolve the order.

Because all products are made to order, any replacement items will require additional production time.